Warranty Terms & Conditions
LIVEY Technologies warrants to the first end-user purchasing the product from a distributor or reseller of LIVEY that the product shall be free from defects in materials and workmanship subject to the terms set forth below “Warranty” for a period of “Warranty Period” stated below. The warranty period is stated on the sales invoice or delivery receipt. The warranty period starts on the date of purchase of a brand new, unused product by the first end user. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of this product.
- Wired & Wireless headsets are covered for Two (2) Years
- Speakerphone are covered for Two (2) Years
- Webcams are covered for One (1) Year
- Accessories like Cords, Batteries are covered for 6 months
If the product is sold or otherwise transferred to another party, the Warranty will automatically terminate prior to expiration. Furthermore, the Warranty will terminate immediately if the product is (a) altered, repaired, or maintained by anyone other than LIVEY or a qualified LIVEY partner. This Warranty is invalid if the factory-applied serial number, date code label, and/or product label has been altered or removed from the product.
During the Warranty Period, LIVEY will, at LIVEY’s sole discretion (a) repair the product using new or refurbished parts, (b) replace the product with a new or refurbished product, or (b) refund the purchase price paid (“Warranty Service”). The Warranty sets forth the extent and limit of LIVEY’s obligations towards the end-user except as modified by applicable law.
Warranty on replaced or repaired products is the rest of the original Warranty Period.
The product must be returned in its original packaging, if possible, or packaging affording an equal degree of protection. During the Warranty Period, except where prohibited by applicable law, the end-user will bear the cost of shipping the product to LIVEY or such other place as LIVEY may direct. If the product is covered by the Warranty, LIVEY will bear the cost of return shipping after service has been completed. Return shipping will be charged for products not covered by the Warranty or requiring no warranty repair. Damage occurred during shipment is deemed the responsibility of the carrier, and any claim should be made directly to said carrier.
Consumable Components and Accessories Exempt from Warranty Limited-life consumable components and accessories subject to normal wear and tear are exempt from Warranty, unless they are found to be defective or broken upon purchase of the product. This includes among others:
- Basic Quick Disconnect (QD) cords
- Basic USB cords
- Adapter plugs
- Modular RJ9 to RJ9 cords
- Headbands
- Neckbands
- Ear cushions
- Microphone windscreens
- Decorative finishes
- Foam/leather products
- Removable batteries
Consumable components and accessories that malfunction within fourteen (14) days after they have been purchased are deemed to have been defective or broken upon purchase. Limitations of Warranty: This Warranty only applies to products purchased for use, not for resale. This Warranty is invalid if the factory-applied serial number, date code label, and/or product label has been altered or removed from the product.
This Warranty only applies to defective factory material and factory workmanship and does not cover defects or damages caused by or attributable to (a) improper storage or faulty installation and operation; misuse or abuse; accident or neglect, (b) contact with any liquid, (c) use of the product or accessories for commercial purposes, or subjecting the product or accessories to improper or abnormal usage or conditions, or (d) other acts which are not the fault of LIVEY, including matters attributable to an LIVEY Partner.
This Warranty does not apply to products which have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. LIVEY does not offer any warranty for such performance.
It is the end-user’s responsibility to operate and care for the product in accordance with the instructions and specifications supplied with the product. Repairs resulting from failure to do so are not covered by the Warranty.
Repairs, replacements or refunding as provided under this warranty are the exclusive remedy of the end-user. Neither Livey nor your Livey partner shall be liable for any incidental or consequential damages for breach of any express or implied warranty on the product, including without limitation commercial loss, incidental expenses, loss of time, or inconvenience. Except to the extent prohibited by law, this warranty is exclusive and in lieu of all other express and implied warranties whatsoever, including but not limited to the warranty of merchantability and fitness for a practical purpose.