Revolutionize Your Communication: The Best Headsets for Call Centers in 2024

Introduction

Competitive Advantage of Call Centers

A call center’s success heavily relies on its ability to communicate effectively with customers. By providing exceptional customer service, call centers can gain a competitive advantage and retain loyal customers.

Why Headsets are Critical

Headsets are a crucial tool for call center employees as they allow for hands-free communication, improve sound quality, and can reduce background noise. With the right headset, call center employees can focus on the conversation without any distractions.

Wired Headsets

Introduction to Wired Headsets

Wired headsets require a physical connection to the device through a cord. They come in different styles and are suitable for call center employees who prefer a reliable and stable connection.

Advantages of Wired Headsets

No need to charge or replace batteries
Better sound quality due to a direct connection
Affordable and reliable

Disadvantages of Wired Headsets

Limited movement due to the cord length
Cord can get tangled or be a tripping hazard
Connection may be disrupted if the cord is damaged or unplugged

Top 5 Wired Headsets

Livey Splendor 805 Series built with AI Noise cancellation
Sennheiser SC 660 Dual-sided Corded Headset
Livey Stellar 510 Series
Jabra BIZ 2300 QD Duo Corded Headset
Poly Blackwire 3225 USB-A Wired Headset

Wired Headset Buyer’s Guide

Cord length
Comfort and fit
Sound quality
Durability
Compatibility

Wireless Headsets

Introduction to Wireless Headsets

Wireless headsets connect to devices via Bluetooth or a USB adapter. They provide more flexibility and mobility for call center employees who need to move around frequently.

Advantages of Wireless Headsets

Freedom of movement due to lack of cords
Convenient for employees who multitask or move frequently
Comfortable for longer periods of use

Disadvantages of Wireless Headsets

Requires charging or battery replacement
More expensive than wired headsets
Possible connectivity issues if you are not using a quality headset

Top 5 Wireless Headsets

Livey 910BT Series with ANC & 6 ENC Mics
Poly Savi 8220 Wireless Headset 2.
Livey 712BT Series with Dual ENC Mics
Logitech Zone Wireless Plus Headset

Wireless Headset Buyer’s Guide

Battery life and charging time
Connection range
Comfort and fit
Sound quality
Compatibility

Mono Headsets

Introduction to Mono Headsets

Mono headsets only have one earpiece and are suitable for call center employees who need to take notes or multitask while speaking on the phone.

Advantages of Mono Headsets

Single-ear design allows for better environmental awareness
Lightweight and convenient for all-day use
More affordable than stereo headsets

Disadvantages of Mono Headsets

Only provides audio in one ear
Not suitable for employees who need to focus solely on the conversation.

Top 5 Mono Headsets

LIVEY 510M Mono USB Headset Optimised for Microsoft Teams
Plantronics HW710 Mono Headset
Jabra BIZ 2400 II Mono Corded Headset
LIVEY 712BTM Mono Bluetooth Headset with Dual ENC Mics
Logitech H151 Mono Headset

Mono Headset Buyer’s Guide

Comfort and fit
Sound quality
Durability
Noise cancellation capabilities
Compatibility

Stereo Headsets

Introduction to Stereo Headsets

Stereo headsets have two earpieces and are suitable for employees who need to focus solely on the conversation and require noise isolation.

Advantages of Stereo Headsets

Provide excellent sound quality
Better noise cancellation capabilities
More comfortable for prolonged use

Disadvantages of Stereo Headsets

More expensive than mono headsets
Less environmental awareness due to ear cup design

Top 5 Stereo Headsets

LIVEY 410DU Stereo Headset for Superior Calls & Music
Jabra Evolve2 85 Stereo Wireless Headset
Plantronics Blackwire C725-M Stereo Corded Headset
Logitech H570e Stereo Headset
Sennheiser GSP 370 Over-ear Gaming Headset

Stereo Headset Buyer’s Guide

Comfort and fit
Sound quality
Durability
Noise cancellation capabilities
Compatibility

Noise Cancelling Headsets

Introduction to Noise Cancelling Headsets

Noise cancelling headsets use technology to reduce unwanted background noise, making it easier for employees to hear and converse without distractions.

Advantages of Noise Cancelling Headsets

Superior sound quality due to noise cancellation technology
Allow for better focus on the conversation and reduces mental fatigue
Suitable for noisy environments

Disadvantages of Noise Cancelling Headsets

Typically more expensive than non-noise cancelling headsets
May require additional batteries or charging
Possible audio quality loss in low-frequency sounds

Top 5 Noise Cancelling Headsets

LIVEY 910BT Hybrid ANC Wireless Headset with 6 ENC Mics
Bose QuietComfort 35 II Wireless Headset
Sennheiser PXC 550 Wireless Headset
Jabra Evolve 80 UC Stereo Noise Cancelling Headset
Plantronics Voyager 8200 UC Stereo Bluetooth Headset

Noise Cancelling Headset Buyer’s Guide

Comfort and fit
Sound quality
Battery life
Noise cancellation capabilities
Compatibility

Bluetooth Headsets

Introduction to Bluetooth Headsets

Bluetooth headsets connect to devices wirelessly via Bluetooth technology and are suitable for employees who need to multitask while communicating.

Advantages of Bluetooth Headsets

No cords or wires to get tangled or caught
Multi-device compatibility
Convenient for employees who multitask or move around frequently

Disadvantages of Bluetooth Headsets

Limited range (upto 10 Meters only)
Possible connectivity issues if you are using low quality Bluetooth headset
Requires charging or battery replacement

Top 5 Bluetooth Headsets

Plantronics Voyager Focus UC Wireless Headset
LIVEY 715BT Wireless Headset with Dual ENC mics & Premium Audio Quality
Jabra Talk 55 Bluetooth Headset
Logitech Zone Touch Mouse T400
Sennheiser Presence UC ML Bluetooth Headset

Bluetooth Headset Buyer’s Guide

Comfort and fit
Sound quality
Battery life and charging time
Connection range and stability
Compatibility

Conclusion

Summary of the Top Headsets

By reviewing the top headsets in each category, call center employees can make an informed decision when choosing a headset. The top headsets include:

LIVEY 712BTM Mono Wireless headset with Dual ENC Mics
Plantronics HW261n Supraplus Wideband Binaural Headset for wired headsets
Plantronics Savi 8220 Wireless Headset for wireless headsets
Jabra Evolve2 85 Stereo Wireless Headset for stereo headsets
LIVEY 805DM Wired Headset built with AI Noise Cancellation

Future Developments in Headset Technology

As technology advances, headsets will become more advanced and tailored to individual preferences. We can expect to see further developments in noise cancelling technology, integration of touchless controls, and increased flexibility and mobility.

FAQs

To provide further insight, here are some frequently asked questions about headsets in call centers:

What are the Benefits of Using a Headset in a Call Center?

Headsets allow for hands-free communication, improve sound quality, and can reduce background noise. They also provide comfort, mobility, and can promote better posture during prolonged use.

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