How to choose the best noise-cancelling headsets for a call center?

A call center needs durable and reliable headsets to maintain an unhindered communication channel where customers can reach out. The efficiency of a call center executive depends on the performance of the headset chosen.

Hence, businesses select the most efficient headsets for better productivity and outcomes.

The noise cancelling headsets for the call center provide clear and better communication. The advanced technologies used to cancel noise created in the background in a busy call center do not make communication chaotic and reduce the turnaround time to a considerable extent.

Let us find out how to choose the best noise-cancellation headset for your call center.

Things to consider

1.  Wired or wireless?

The first question you should ask yourself is whether your call center executives need wired or wireless headsets. A wireless Bluetooth headset will be pricier than the wired one. Consider your investment options and go for the right choices.

In this aspect, the calling period and the responsibilities of an executive will determine whether using will decide whether a wired or wireless one is ideal. A wireless headset is perfect if the person has to move around more often. If it is a desk job and he has to attend calls only with a system in front, wired headsets are ideal.

2.  AI-driven noise cancellation

The latest models of call center headsets come with an active noise-cancellation interface driven by artificial intelligence (AI). The new technology considerably reduces the background noise, resulting in flawless communication with an individual on the other side.

3.  Acoustic effect

AI-driven noise cancellation is what you should look for in headsets these days. It will be a good investment for your call center infrastructure. These headsets also offer an acoustic effect that makes the audio calls more comfortable for the receiver on the other side. The caller will also add more comfort to the long hours of continuous calling activities.

4.  Lightweight and sturdy

The lightweight and sturdy framework of the modern noise-cancelling headsets for call centers is ideal. The long hours of calling wearing a headset can be tiring. Most headsets use an industry-grade stainless steel framework that is lightweight and durable. Such headsets can also withstand wear and tear and deliver service for longer.

5.  Comfort at its best

The adjustment features offer exclusive support on the head. The cushions in the design will make a headset easy to wear and carry. The earpiece cushioning will also not make a call center executive feel uneasy.


Following the above pointers, you can choose the best noise cancelling headsets for call center from the top brands. Decide your budget first, then scout for the best headsets available. Check the features you can get in these headsets, compare the items and then make a final decision.

For detailed information, visit https://www.livey-tech.com/contact/ and check the new-age, unified communication products available.

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